How many of us rush into a store to
buy something, right after we see its ad on TV? The answer to
this question is MOSTLY NEVER. Ideally, we buy when there is a need. Although, when we buy we might consider that particular brand whose ad we saw on TV. But, it again depends after how long we are
buying such a product, it could be days, months and in few cases like automobiles and real-estate, years. This is where
most conventional advertising tools like the ads on TV, Radio, Newspapers and Billboards,
etc., seem irrelevant to most consumers that interface with them. People who
watch them are mostly not in the same context of making a buying decision right
away. These media mostly reach a wrong consumer that has no use for the
product, or could reach the right person in a totally wrong time. Even more a
depressing fact about these media is that their 'reach' to a certain target
audience is not measurable.
Take an example of an average Indian family with middle level income, the grandfather, grandmother, the father, mother and the
two children watching a movie on TV. The moment a commercial break comes up the
mother rushes into the kitchen to bring in something to eat for the kids, the
grandpa goes to the loo, the children run around and play, in the meanwhile the
father flips the channel. Now, who has watched those commercials? The business
houses might have invested a lot of time
and money in coming up with reasonable concepts, developing advertisements, analyzing
various media, picking the best one with great TRPs, buying the media time and
getting those commercials aired. Which simply has become a lost cause and effort. On
the other hand, the TRPs of that particular TV program would however be high on
the charts as the family is back into watching the movie after the commercial
break. We business houses consider that, not so firm TRP data in deciding upon
which media to buy for our advertising.
Let’s consider the same family in
another situation. Let’s say no one in the family moved and all of them sat
through the commercial break. Like most general TV ads, let’s say there were
ads about an automobile, one related to FMCG, one about an educational
institute and another from a tampon brand.
Now in whose mind does an advt of an MBA coaching institute ring along
with? It would years before someone from this family is ready to sign-up for
one. The FMCG stuff would mostly be thought about in the beginning of the next
month. How often does an average middle income level family decide upon buying a
car? And the ad about the tampons is surely out of discussion. These two
situations paint quite a picture, how simply the advertising on TV is ignored. May be, in rare situations you might sit through and watch a commercial, for the humor
or glamour in it, but making a buying decision is still far off.
This concludes that in most
situations the conventional old school forms of advertising, are simply being
ignored by today's average consumer. These media are not capable enough to draw
a full marketing circuit that ends in customer conversion. The pivot points in
the marketing circuit they can afford to draw are very disconnected. This
disconnection leads to the loss in customer's attention. The loss of customer's
attention mid-way is a huge loss that the marketers can afford today. And so,
the old means of marketing communication are in no position to provide the
deserved level attention to the brands, and ultimately they are also failing in
providing the deserved customer engagement. They are still a great means for
brand awareness, but are really dull for brand engagement. Marketers today need
to focus on tools that empower them in drawing a firm connection between
customer's interests-needs-brand awareness and finally engagement. Choosing
specifically the best tool that simplifies and does the task for them is the
key.
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